ITIL schooling underpins the world's most thriving framework for IT Service Management. Pulling with each other the top exercise procedures from private and non-private sectors ITIL is pivotal in guaranteeing effective services delivery and in conference IT Governance objectives.

Re-launched in 2007 during the form of Version 3, ITIL now includes a number of recent education courses and qualifications, including various bridging courses which might be now offered. For people with present itil sydney certifications a bridging course will allow you to upgrade your know-how and quickly observe your Variation 3 qualifications. This article clarifies who these courses will benefit and how they operate.

1. ITIL Version 3 - What Makes it Different?

The latest version of ITIL builds on its current nicely established techniques but interprets them from the context of service lifecycle. It recognizes the change which includes transpired about the last few a long time mainly because it and is functions have become integral to all modern organisations, instead of current like a bolt on operate.

The earlier editions of ITIL were defined by a number of key processes and to the most portion, these remain essential inside the new framework. The new aspects of ITIL V3 reflect a improve inside the part of IT in just contemporary organisations:

• Service strategy as the central driver
• Emphasis on service rather than process
• Dynamic service portfolio rather than linear service catalogue
• Integration (not just alignment) of IT with the rest of the organisation
• The cycle of 'Continuous Service Improvement'

2. The ITIL Qualification Structure

There are four levels within the new ITIL scheme comprising:

• Foundation
• Intermediate (Service Lifecycle & Service Capability)
• ITIL Expert
• Advanced Service Management Professional

The improved ITIL qualifications scheme introduces a new credit system. For example, to achieve the ITIL Expert qualification, candidates must achieve at least 22 credits, two of which can be gained at Foundation level. Credits are awarded for both ITIL V2 and V3 training courses.

Those people with an existing ITIL certification can undertake a bridging course which brings you up to date while using the new elements of ITIL.

3. ITIL Foundation Bridge

The ITIL Foundation Bridge course is for anyone who holds an earlier version ITIL Foundation certificate and who wants to obtain Model three certification. It provides an intensive overview of your new and modified topics in ITIL Version 3. Firstly, the Service Management Lifestyle is introduced (Strategy, Design, Transition, Operation and Continual Improvement), followed by the contribution of ITIL processes to each of the 5 elements.

The course assumes a level of understanding of your basic ITIL concepts and processes. If this is not the case then a 3 day ITIL Foundation V3 course should be selected.

Acquiring the Version 3 Foundation via this route (or by taking the full Foundation exam again) is mandatory for those seeking the new Intermediate and ITIL Expert qualifications. It is not necessary for anyone eligible to bridge via the Practitioner or Manager Bridge routes (as explained below).

The exam is a 20 question, closed book multiple choice paper which takes 30 minutes to complete. The pass mark is 65% and successful candidates are awarded 0.5 credits under the ITIL qualification scheme bringing their basis credits to 2.0 (1.5 credits are given for the Version 1 or 2 certificate).